Content Specialist - Service Operations (Remote - Bali, Indonesia)

Join Foodpanda as a Content Specialist in Service Operations and play a pivotal role in enhancing our digital customer experience across multiple platforms. Based in the vibrant communities of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you'll be part of a dynamic team dedicated to delivering exceptional service to our valued customers.

In this role, you'll work closely with the Service Operations team to develop and implement content strategies that support our customer service initiatives. Using tools like Trello, Notion, and Google Workspace, you'll create engaging content that educates, informs, and empowers our customers. Your work will be visible across various platforms, including our website, social media, and customer support channels.

📋 Tanggung Jawab Pekerjaan

• Develop and implement content strategies to enhance our digital customer experience.
• Create and manage content for various platforms, including our website, social media, and customer support channels.
• Collaborate with the Service Operations team to ensure content aligns with our customer service initiatives.
• Use tools like Trello, Notion, and Google Workspace to organize and track content projects.
• Monitor and analyze content performance to identify areas for improvement.
• Stay up-to-date with industry trends and best practices in digital content creation.
• Ensure all content is accurate, engaging, and aligned with our brand voice.
• Provide training and support to other teams on content creation and management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Minimum 3 years of experience in content creation, digital marketing, or a similar role.
• Strong understanding of digital content strategies and best practices.
• Proficiency in using tools like Trello, Notion, and Google Workspace.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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