Customer Service Representative - Puyo Silky Desserts (Solo, Indonesia)

Join Puyo Indonesia Creations, a leading brand in the Indonesian dessert industry, as a Customer Service Representative at our Puyo Silky Desserts outlet in Solo! We are seeking passionate and customer-focused individuals to deliver exceptional service and enhance customer satisfaction. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with a smile.

Puyo Indonesia Creations is a family-owned business with a rich history of crafting high-quality desserts. Our Solo outlet is a vibrant hub where we bring our signature silky desserts to life. As a Customer Service Representative, you will be part of a dynamic team that values innovation, teamwork, and customer-centricity. This is an opportunity to grow with a company that is committed to excellence and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting customers warmly and addressing their inquiries promptly
• Handle customer complaints and concerns with empathy and professionalism, working towards resolutions
• Assist customers with product selection, ordering, and payment processes
• Uphold Puyo Indonesia Creations' values and standards, ensuring a consistent and high-quality customer experience
• Collaborate with the team to maintain a clean and organized outlet
• Stay informed about product offerings and promotions to provide accurate information to customers
• Adhere to company policies and procedures, including health and safety regulations
• Participate in team meetings and training sessions to continuously improve service standards

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Strong problem-solving skills and a customer-centric mindset
• Fluency in both written and spoken Indonesian
• Basic computer skills, including proficiency in Microsoft Office
• Ability to work well under pressure and meet deadlines
• Positive attitude and a passion for providing excellent customer service

🛠️ Keahlian

Lowongan Terkait